Lean and process management support automation success

Automation isn’t a goal in itself, the goal should be better outcomes for customers and strategic differentiation from competitors. Automating bad processes will just lead to the same bad outcomes for customers and stakeholders.

In this blog post by Patrick Bradley he outlines 4 steps to better understand the strategic imperative for automation and the steps you should take to understand and improve your processes before you make automation decisions.

Use Lean And Process Management To Get Automation Right